1. Quick summary (in plain language)

• Who we are: Tessa is a product of Fyve Health Inc., a Delaware C Corp.
• What we do: We use audio and other signals from your loved one's home to provide updates, alerts, and patterns in a family app so caregivers feel more informed and connected.
• What we collect: Account information, caregiver details, device data, audio snippets, transcripts, and AI-generated insights.
• Why we collect it: To run Tessa, improve it, research what works, and keep it secure.
• Who it's for: Tessa is designed for adult children and other authorized caregivers who have the legal right to set up the service for an aging parent or loved one.
• What we don't do: We don't sell your data. We don't use your loved one's home as a surveillance feed for advertisers.
• Your control: You can request access, export, or deletion of your data, and you can stop using Tessa at any time.

The rest of this page explains the details.

2. Who we are and how to contact us

Tessa is operated by:

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use Tessa's devices, apps, websites, and related services (collectively, the "Services").

3. Who this is for and who is in charge

Tessa is typically set up by an adult child or other caregiver (the "Organizer") for an aging parent or loved one (the "Participant").

By creating an account and installing Tessa, the Organizer confirms that:

• They are over 18, and
• They have legal authority and appropriate consent to enable audio/event monitoring in the Participant's home (for example, as a holder of power of attorney, legal guardian, or with the Participant's informed consent, depending on local law).

It is your responsibility to follow applicable recording-consent and privacy laws in your jurisdiction.

4. Information we collect

We collect the following categories of information:

4.1 Account & caregiver information

• Name, email, and login credentials
• Relationship to the Participant (e.g., daughter, son, caregiver)
• Contact details, notification preferences
• Household and caregiving context you provide in surveys or onboarding (for example, type of living arrangement, high-level health concerns)

4.2 Participant & household context

We sometimes collect opt-in survey responses to understand our customers and their context. In these we might collect:

• Basic profile information about the Participant (e.g., first name or nickname, age range, time zone)
• Care team members (other family or friends you invite)
• High-level goals (e.g., safety monitoring, emotional connection, memory support)

We encourage you not to put detailed diagnoses, social security numbers, or financial account numbers into free-text fields.

4.3 Device and technical data

From Tessa devices and apps, we collect:

• Device identifiers, operating system, app version
• Network information (e.g., IP address)
• Logs about device status, connectivity, and system events

This helps us maintain and improve performance and security.

4.4 Audio, transcripts, and events

Depending on your configuration and the stage of the product (prototype vs. production), Tessa may collect:

• Audio signals from one or more listeners placed in the home
• Short audio clips associated with specific events (e.g., potential falls, medication sounds, conversations around stories)
• Automatic transcriptions of certain audio segments
• AI-generated labels and summaries, such as:
  • "Likely meal time"
  • "Possible conversation with family"
  • "Coughing detected repeatedly"
  • "Storytelling moment captured"

In early prototypes and research phases, more raw audio and transcripts may be stored and reviewed to improve models and safety.

We design Tessa to avoid acting like a full-time open microphone wherever possible and to focus on meaningful events rather than constant recording, consistent with user research around control and privacy.

4.5 Usage and interaction data

We collect information about how caregivers and Participants interact with Tessa, including:

• Screens and features used in the app
• Notifications opened or dismissed
• Time spent in different sections
• Feedback you submit, survey responses, and support conversations

5. How we use your information

We use your information to:

1. Provide and maintain the Services
   • Deliver events, alerts, and summaries to the family app
   • Manage user accounts, sessions, and authentication
   • Operate and monitor devices and back-end infrastructure
2. Support caregivers and Participants
   • Help caregivers understand patterns in daily life (meals, sleep, social interaction, potential issues)
   • Provide conversation prompts and storytelling opportunities
3. Improve and develop Tessa
   • Train and evaluate AI models for sound detection, classification, transcription, and summarization
   • Label and review real-world data to improve accuracy and safety
   • Conduct user research and product testing with appropriate safeguards
4. Ensure security, safety, and compliance
   • Detect, prevent, or address security incidents and abuse
   • Comply with legal requirements and respond to lawful requests
5. Communicate with you
   • Send product updates, onboarding tips, and support messages
   • Respond to your questions and feedback
   • Share information about pilots, research opportunities, or new features relevant to Tessa

We do not sell personal information to third parties.

6. Legal bases (if you are in certain regions)

Where required by law (for example, in the EU/UK if we later expand service there), we rely on:

• Performance of a contract – to provide the Services you requested
• Legitimate interests – to improve Tessa, ensure security, and engage in research, balanced with strong privacy protections
• Consent – for audio/event collection in the home and certain forms of data use; the Organizer is responsible for ensuring appropriate consents are in place for the Participant and other people in the home

7. How we share information

We share personal information in these limited ways:

1. Within the caregiving circle you set up
   • Events, summaries, and selected content are only shared with the family members and caregivers you invite to the app.
2. Service providers and vendors
   • Cloud hosting, databases, logging, analytics, error monitoring
   • Transcription and audio-processing services
   • Customer support, email delivery, and CRM tools

   These providers are contractually required to protect your information and use it only for our instructions.

3. Research and advisory partners
   • De-identified or aggregated data may be shared with research partners, advisors, or consultants to support product design, validation, and ethics work.
4. Legal, regulatory, and safety
   • To comply with applicable law or respond to lawful requests
   • To protect the rights, safety, or property of Participants, caregivers, Fyve Health, or others
5. Business transfers
   • In connection with a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of the transaction, subject to similar privacy protections.

We do not sell your personal information to data brokers or advertisers.

8. Data retention

Because Tessa is currently in an early access / pilot stage, retention practices may differ from a fully mature product.

In general:

• Account and caregiver data – kept while your account is active and as needed for legal, accounting, and security purposes.
• Audio, transcripts, and event data – retained for as long as reasonably necessary to:
  • Deliver the Services,
  • Improve and validate our models and features, and
  • Meet any legal obligations.

We periodically review and, where appropriate, de-identify or delete data that is no longer needed. You may also request deletion of specific content or your entire account (see below).

9. Your choices and rights

Depending on your location, you may have the following rights:

• Access – Ask for a copy of the personal information we hold about you.
• Correction – Request that we correct inaccurate or incomplete information.
• Deletion – Request we delete your personal information, subject to legal and operational limits.
• Export/Portability – Request a machine-readable export of certain data.
• Restriction/Objection – In some regions, you may ask us to limit or stop certain processing.

You can make these requests by emailing info@fyve.dev. We may need to verify your identity and confirm your role (e.g., Organizer vs. Participant) before fulfilling a request.

If you are an Organizer and your Participant no longer wishes to participate, you should withdraw consent, disconnect devices, and contact us so we can remove or de-identify remaining data consistent with law and safety.

10. Children's privacy

Tessa is not designed for unsupervised use by children under 13, and we do not knowingly collect information directly from children using our app. However, conversations in the home may include children's voices; those may be captured as part of recorded events.

Organizers must ensure that the use of Tessa in the home respects the privacy of all household members and complies with applicable laws.

11. International use

At this time, Tessa is primarily intended for users located in the United States. If you access the Services from outside the US, you understand that your data will be processed in the United States, where data protection laws may differ from those in your country.

12. Security

We use a combination of technical, administrative, and organizational measures to protect your data, including:

• Encryption in transit and at rest for sensitive data
• Access controls and audit logging for production systems
• Segregation of environments and least-privilege access for staff
• Vendor risk assessments and confidentiality obligations

No system is perfectly secure. If we become aware of a data breach that affects your information, we will notify you and relevant authorities in accordance with applicable law.

13. Recording consent and your responsibilities

Tessa involves audio and event monitoring inside someone's home. Different states and countries have different rules about one-party vs. all-party consent to recording.

By using Tessa, you agree that:

• You will obtain any required consent from the Participant and, where necessary, from others regularly present in the home;
• You will use Tessa only in lawful ways and in appropriate locations (for example, not in bathrooms or other highly sensitive spaces);
• You will clearly display a notice that Tessa is in use, so visitors know about the device and how to learn more about it;
• You will follow any guidance we provide as our outside counsel refines jurisdiction-specific recommendations.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app, email, or our website and indicate the "Last updated" date above. Your continued use of Tessa after changes take effect means you accept the updated Policy.

15. How to contact us

If you have questions, concerns, or complaints about this Policy or our practices, contact us at info@fyve.dev.

This page is written in plain language to explain how Tessa uses data and AI. If there is any conflict between this page and our formal Privacy Policy or Terms of Service, those documents control.

1. What Tessa is trying to do (in human terms)

Tessa's mission is to help families:

• Feel closer to aging parents
• Stay informed about daily life and safety
• Catch early signs that more support may be needed

We do this by listening for patterns (not spying for gossip) and summarizing what matters.

Our north star is: "Heard but not watched."

2. What data we rely on

To make this work, we use four main kinds of data:

1. Sounds and events in the home
   • Short audio segments and derived signals (like coughs, clinks, falls, conversation zones)
   • Auto-generated labels (e.g., "probably dinner time")
2. Transcripts and summaries
   • Written versions of some audio segments
   • Short summaries like "Mom talked for 8 minutes with neighbor about garden"
3. Patterns over time
   • How often meals seem to happen
   • Sleep/wake rhythms
   • Social interaction frequency
   • Potential anomalies (e.g., unusual silence, repeated distress sounds)
4. Feedback from families and advisors
   • "This was helpful" / "This wasn't accurate"
   • Notes during pilots and studies
   • Insights from clinicians, researchers, and advisors

3. How AI is used

We use a mix of off-the-shelf and custom AI models to:

• Detect sounds (e.g., speech vs. dishes vs. a thud)
• Transcribe speech where needed
• Tag events and build timelines
• Generate summaries that humans can skim quickly

In early pilot phases, our team may review samples of real data (audio, transcripts, and events) to:

• Check whether the model was right
• Fine-tune detection thresholds
• Identify new pattern types we should support

4. Training & improving Tessa

Do you use our data to train Tessa?

Yes, but with important guardrails:

• For early adopters and pilot users, your data helps us train and evaluate Tessa's models, labeling taxonomies, and user experiences.
• Our team and carefully selected partners may review de-identified or limited samples under confidentiality obligations.

Over time, we will introduce more granular controls (for example, allowing you to opt out of certain training uses while still using the core product).

We do not use your home recordings to train generic advertising or unrelated products.

5. What we do not want from your data

We are not trying to:

• Eavesdrop on sensitive financial or legal conversations
• Collect passwords, bank details, or other secrets
• Use your loved one's voice in marketing without explicit, separate permission

We ask you to:

• Avoid placing devices in inherently private spaces (bathrooms, etc.)
• Let us know if you believe something has been captured that should not have been, so we can delete it and adjust our models or configurations.

6. Health information and medical claims

Tessa may sometimes capture health-related information (for example, potential coughing patterns or changes in speech cadence) and surface observations or trends.

However:

• Tessa is not a medical device and does not provide diagnoses.
• Tessa is not a replacement for emergency services or professional medical judgment.
• Any health-oriented insights are informational only and should be discussed with clinicians.

We aim to align with relevant health privacy and security frameworks (such as HIPAA in the US) as our product matures and as we formalize relationships with healthcare providers and payers.

7. Your controls over data and AI

You can:

• Pause or stop Tessa by disconnecting devices, Pressing the mute button on the microphone, and/or disabling monitoring in the app (where supported).
• Request that we delete specific recordings or transcripts, subject to technical and legal constraints.
• Ask for a summary of what we've stored about your household.
• Share feedback on which insights feel helpful vs. intrusive; we take this seriously and bake it into our roadmap.

8. How this Data Policy relates to the Privacy Policy

• The Privacy Policy is the formal legal document that governs collection and use of personal data.
• This Data Use & AI Policy is meant to explain things in a more human-friendly way.

If you still have questions after reading both, email us at info@fyve.dev.

1. Agreement to terms

These Terms of Service (the "Terms") are a legally binding agreement between you and Fyve Health Inc. ("Fyve Health," "we," "us," or "our") governing your access to and use of:

• The Tessa mobile or web applications
• Any Tessa listener devices we provide
• Any websites or services that link to these Terms (collectively, the "Services").

By creating an account, installing a Tessa device, or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

2. Who may use the Services

You may use the Services only if:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding contract; and
• When you set up Tessa for someone else's home, you have legal authority and appropriate consent to do so (for example, as power of attorney, legal guardian, or with the Participant's informed consent).

You are responsible for ensuring that your use of the Services complies with all applicable laws, including laws governing audio recording and monitoring in private spaces.

3. Accounts, security, and caregivers

You are responsible for:

• Providing accurate and up-to-date account information
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account

If you invite other caregivers to join your caregiving circle in the app, you must ensure they are trustworthy and authorized. We are not responsible for disputes between family members or caregivers about access, content, or decisions.

4. Permitted use and restrictions

You may use the Services only for lawful, personal caregiving purposes. You agree not to:

• Use Tessa to secretly monitor anyone without appropriate consent
• Place Tessa devices in locations where recording would be highly intrusive (e.g., bathrooms)
• Use the Services for harassment, discrimination, or any unlawful surveillance
• Attempt to reverse engineer, decompile, or otherwise extract source code from our software, except as allowed by law
• Circumvent security or access controls or probe our systems without authorization
• Use bots or automated scripts in ways that overload or interfere with the Services

We may investigate suspected violations and suspend or terminate accounts that violate these Terms.

5. Early access and service changes

Tessa is currently in an early access / pilot phase. That means:

• Features, device behavior, and availability may change frequently.
• There may be bugs, gaps in coverage, or inaccuracies in AI-generated insights.
• We may limit the number of households or regions where we operate.

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, and without liability to you, except where prohibited by law.

6. No emergency service, no medical advice

The Services:

• Are not a substitute for 911 or emergency services
• Are not a medical device and do not provide medical diagnoses or treatment
• Are informational only, designed to help caregivers stay more connected and informed

If you believe someone is in danger or experiencing a medical emergency, do not rely on Tessa. Call emergency services immediately.

7. Intellectual property

All rights, title, and interest in and to the Services (including software, device designs, text, graphics, logos, AI models, and documentation) are owned by Fyve Health or its licensors.

You receive a limited, non-exclusive, non-transferable, revocable license to use the Services solely for personal, non-commercial caregiving purposes, in accordance with these Terms.

You must not remove or alter any proprietary notices, trademarks, or branding.

8. Your content

You may provide content to the Services, including:

• Feedback, suggestions, or feature requests
• Text entries, notes, or labels
• Optional uploads or recordings you add directly (as we develop this feature)

You retain any rights you have to this content. By submitting it, you grant Fyve Health a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and create derivative works from that content as needed to operate, improve, and promote the Services, in accordance with our Privacy Policy.

We may use feedback and suggestions without obligation to you.

9. Third-party services and links

The Services may integrate with or link to third-party products or services (for example, app stores, cloud providers, research platforms). We are not responsible for third-party terms, privacy practices, or behavior. Your use of those services is governed by their own terms and policies.

10. Privacy

Our Privacy Policy and Data Use & AI Policy explain how we collect, use, and share information. By using the Services, you agree that we may process your information in accordance with those policies.

11. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• All events will be correctly detected or classified
• All insights or summaries will be accurate or complete

You are responsible for how you interpret and act on Tessa's insights.

12. Limitation of liability

To the maximum extent permitted by law:

• Fyve Health and its officers, directors, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or loss of data, arising out of or related to your use of the Services.
• Our total cumulative liability to you for all claims relating to the Services will not exceed the greater of:
  • The amounts you paid to us for the Services in the 12 months before the claim arose (if any), or
  • $100 USD.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Fyve Health and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way related to:

• Your use of the Services
• Your violation of these Terms
• Your failure to obtain appropriate consents for monitoring or recording
• Any disputes within your caregiving circle regarding access or content

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services will be resolved:

1. First, through good-faith negotiation between you and Fyve Health; and
2. If not resolved, through a mutually agreed dispute-resolution process, which may include mediation or arbitration.

You agree to bring any claim in a court of competent jurisdiction located in Delaware unless another forum is required by applicable law.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, via email, in-app notice, or our website) and indicate the new "Last updated" date.

If you continue to use the Services after changes take effect, you are agreeing to the updated Terms. If you do not agree, you must stop using the Services and, if applicable, remove or disconnect Tessa devices.

16. Termination

You may stop using the Services at any time and may request account deletion by contacting info@fyve.dev.

We may suspend or terminate your access to the Services if:

• You materially or repeatedly breach these Terms;
• We are required to do so by law; or
• We discontinue the Services.

Upon termination, sections that by their nature should survive (including ownership, disclaimers, limitations of liability, and dispute resolution) will continue to apply.

17. Contact

For questions about these Terms, contact: